Refund policy

Return and Refund Policy

At Tesla Jigsaw, we’re passionate about delivering high-quality Tesla-inspired merch to UK and global EV enthusiasts. Since all our products are custom-made to order via Printful (print-on-demand), we have a limited return policy to keep things fair and sustainable.

What we cover (quality issues only):

• If your item arrives damaged, defective, misprinted, or incorrect (e.g., wrong design or item shipped), contact us within 30 days of delivery.

• Provide your order number, photos of the issue, and any relevant details to  teslajigsawmerch@hotmail.com].

• We’ll review and, if valid, work with Printful to arrange a free reprint/replacement (most common) or a full refund (to your original payment method) at no extra cost to you.

What we don’t cover:

• No returns or refunds for buyer’s remorse, change of mind, wrong size chosen, or wrong colour preference — all sales are final in these cases, as items are personalised and made specifically for you.

• No exchanges for size, color, or style (please double-check our sizing charts on each product page before ordering!).

• Lost or unclaimed packages due to incorrect address provided by you.

• Items returned without prior approval.

Additional notes:

• Products are custom-printed on demand, so they qualify as personalized goods under UK/EU consumer protection rules — this means no standard 14-day cooling-off period applies.

• If a package is marked as “delivered” but you haven’t received it, report it within 30 days of the estimated delivery date for investigation.

• For any issues, reach out promptly — we aim to resolve valid claims quickly and keep our Tesla Jigsaw community happy!

Questions? Drop us a line at teslajigsawmerch@hotmail.com 

Thanks for supporting Tesla Jigsaw!

Last updated: January 2026